Frequently Asked Questions
Where can I find the delivery time taken for my shipment?

Track my consignment.

Where can I find the applicable tariff for your services?

Contact Shree Durga air courier and cargo.

Are your services available from and to locations of my choice?

Contact Shree Durga air courier and cargo.

Are there any commodities banned on your delivery services? Where can I find them?

Banned Commodities

Where can I find the regulatory requirements for my domestic shipments?

Regulatory

I would like to use your services. Can you send your representative to meet me?

Contact shree durga air courier and cargo.

Where can I find information on a shipment that has been sent to me?

Tracking

How can I change the address on a shipment that I have already handed over to shree durga air courier and cargo?

Contact shree durga air courier and cargo.

Do you accept jewellery, precious stones or valuables?

Banned Commodities

Do you have convenient packaging with a built-in price for shipping that I can use?

We provide the shree durga air courier and cargo Box, and a wide range of unique Packaging options for convenient, secure and cost effective shipping.

I missed a delivery. How do I request for my shipment to be redelivered to me?

Contact shree durga air courier and cargo.

Is it compulsory to provide GST registration details?

It is not compulsory to provide GST details.However, GST registration details for your business or company must be provided if your business wishes to claim input tax credit on the GST paid to shree durga air courier and cargo Group company. For all other customers, GST details are not required.

What is the GST rate applied on invoices from shree durga air courier and cargo Group company?

From 1st July 2017, customers will be charged GST @ 18% (this will replace Service tax, Krishi Kalyan Cess and Swachh Bharat Cess)

What details are required to claim input tax credit on the GST paid?

Customers wishing to claim GST are required to provide the following information relating to their business or company-

Company Name:

PAN:

No of states registered for GST:

State name

Principal address

GSTIN*

Default billing address Y/N*

In SEZ Y/N*

Mark default billing address (in case shree durga air courier and cargo provides service in a state in which you are not registered). Else shree durga air courier and cargo can raise bill from such state on address of contracting document OR state in which company is registered Whether your company is in SEZ)

How do I provide my GST details?

You should email the information specified in above format to (GMAIL).

When will I receive the GST invoice?

You will receive your GST compliant invoice as per your normal billing cycle

Where can I find information for a shipment that has been sent to me?

Refer to 'Tracking' section.

Where could I find instructions for 'Tracking'?

Click on 'Track' button mentioned below track your consignment on the home page.

What can be shipped in the shree durga air courier and cargo Box?

The content in the box should not exceed the weight specification of the box. Contents should be compatible with the container and packed securely to ensure safe transportation with ordinary care in handling. Please refer to the list of restricted and banned items.

What are shree durga air courier and cargo terms of carriage of shipment?

shree durga air courier and cargo advises the parties to insure the goods handed over to shree durga air courier and cargo for transportation. Under the consignor insurance in the event of any loss shree durga air courier and cargo shall provide COF (Certificate of Facts) on request. A COF charge of 0.2% on the invoice value shall be charged. If the consignment is not insured by the consignor shree durga air courier and cargo has provisions to cover under Risk coverage policy, if consignor agrees to pay Risk surcharge as applicable at the time of booking. The maximum value goods carried under Risk coverage by shree durga air courier and cargo is Rs. 50,000/-.

Where can I get the 'Price & Delivery time' estimate for my shipment?

All required details like 'Price & Delivery time' will be mentioned respectively on the given bill. and for further delivery time inquiry they can use tracking facilities.and contact shree durga air courier and cargo.

How can I change the address of shipment that is not yet been delivered?

Contact shree durga air courier and cargo.

How safe are my consignments with shree durga air courier and cargo ?

Your consignments are completely safe with shree durga air courier and cargo.

What kind of shipments cannot be booked through shree durga air courier and cargo?

Every shipments can be booked through shree durga air courier and cargo except 'Restricted and Banned Items'.

How important is my feedback / suggestions to shree durga air courier and cargo?

We greatly value your suggestions and opinions, which will help us to serve you better at all times. Please refer to the ‘Feedback’ page to leave your comments.

How do I enquire about a delivery?

Please refer the 'Tracking Query Form'.